"The service provider (at the Lee & Cates - Mandarin, Jacksonville location) that fixed the glass was very polite and professional. The provider was at my work location on time. I could not have asked for better service. Also, the customer service on the phone was excellent from the original call to the call when I changed my original appointment. The entire experience could not have been better or easier." - A satisfied customer | Mandarin, Jacksonville
"Amazing service from start to finish. Andy called me almost immediately after I submitted my online inquiry. I was lucky to even get a call back from other companies from the initial inquiry so this goes a long way with me. He even followed up after the quote to make sure all my questions were answered. The technician was very friendly and efficient. The work quality was great and I couldn't ask for anything more. Lee & Cates has earned my business for future projects." - Justin M. | St. Augustine, FL
"I have had [the Jacksonville - Regency] Lee & Cates replace the front glass on several of my cars, from my classic GTO restoration to my current Jeep Wrangler, and I have always had excellent service and great results!"
"Lee & Cates team: Just wanted to extend an extra 'Thank you' to Bill Love and your team for the exceptional service we received with replacing out car windshield. From scheduling, to the actual replacement - you provided the highest quality service and made it fast and easy for us. We were extremely impressed with Bill's professionalism and attention to detail. Thank you for your service and we look forward to continuing our business with Lee & Cates in the future!" - Rodney & Christine G.
"I wanted to take the time to write and inform you of the great customer service I received from your employee, Andy. His assistance with repairing my leaky windshield was outstanding. His demeanor and can-do attitude is a definite reason that I will do business at your location and refer all I know to do the same." -S.R. B. | St. Augustine, FL
"[I] Had my windshield placed on 2/4/14. Benny was very quick and took great care with my car. I will be telling everyone I know to use Lee & Cates for any glass repair needs. Thank Lee & Cates Glass. Satisfied customer"
- Jessica M. | Jacksonville
"Recently, my car's windshield developed an annoying, uneven haze. The more I tried to wash it off, the worse it seemed to turn. It was obviously damaged past my own ability to repair it, so I decided to visit my dealership, in case it was a defect. After some time and work, they told me it was not normal, but was beyond repair. My next stop was to ask the experts at Lee & Cates.
Steve at the Regency location examined the glass, and had one of his staff try a special compound on part of it, in an attempt to save the original windshield. When this did not work, we contacted my auto insurance company to inquire about a replacement.
Within ten minutes of my arrival, I had a diagnosis on my original glass, approval to replace it, and a next-day appointment to get it done!
Now, I can see the whole road - as good as when the car was new, at no cost or trouble to me whatsoever (minus the elbow grease trying to remove the haze myself). I am pleased with the quality of my new windshield, and the level of service I received. Thank you, Lee & Cates!" - Tommy R. | Jacksonville
"I can't say enough [about] what an impressive job you all did with my shower. Your high-quality service, positive attitude, timely response and great skills are much appreciated! I will brag loudly on your behalf and will always look to you for my "glass needs!" Thank you!" - Steph H.
"Your team did a phenomenal job on my window and the service I received; not just Steve, but your entire team was truly great. And the price was very good if not better than good. I will definitely recommend Lee and Cates Glass to anyone who I know could benefit from your services." - Marta J.
"I went to the downtown store and Donna was so helpful! She did anything she could to help me and went out of her way to help me. She exemplifies old-fashioned customer service. The gentleman who came to measure my table was just as nice. I will definitely use your company again, and I will recommend you too." - Louise G. | Jacksonville