1. What is your warranty?
2. What brand names do you use?
3. What grade of glass do you have?
4. Why does it take so long for a windshield replacement?
5. What is the best cleaner for glass and mirrors?
6. Why do the edges around mirrors turn black?
7. What is the difference between tempered glass and safety glass?
8. Why do insulated or thermal glass units fog?
9. What are the different edges used on tabletops and desktops?

1. What is your warranty?
While each product differs in the length and type of warranty that is offered, Lee & Cates Glass has one goal for any service that we provide and that is your 100% Satisfaction. For warranties on specific products, contact any of our 17 locations.  Top

2. What brand names do you use?
Lee & Cates Glass Company’s mission is to provide the finest products and services in the glass industry. We do our own due diligence in researching the vendors and manufacturers of the products that we use. Each supplier must have a set of company values that compliment our values and fulfill our mission statement.  Top

3. What grade of glass do you have?
Lee & Cates Glass stocks only the highest quality glass on the market. From double-strength window glass to bulletproof laminated glass, our flat glass products are guaranteed against any manufacturing defects. In auto glass, we only stock OEM glass, which is also guaranteed against manufacturing defects for as long as you own your vehicle.  Top

4. Why does it take so long for a windshield replacement?
Proper installation is critical for windshield retention and safety. Adhesives used must meet certain Federal Motor Vehicle Safety Standards, based on tests that have certain retention requirements to insure that the windshield will stay intact in an accident. This “Safe Drive Away” time is based on temperature and humidity and type of adhesive. Lee & Cates Glass uses a variety of adhesives that have “Safe Drive Away “ times ranging from 30 minutes to several hours depending on the weather.  Top

5. What is the best cleaner for glass and mirrors?
While there are many good brands on the market, the most economical glass and mirror cleaner is a mixture of 1/3 white vinegar and 2/3 water. Soaps usually streak glass or mirror. If this occurs take the vinegar water solution and use old newspaper. The newspaper doesn’t leave lint on the glass. On mirrors be sure never to use abrasives, alkali, ammonia or acids. These are very harmful to the silver backing.  Top

6. Why do the edges around mirrors turn black?
Unfortunately, we live in a world whose environment has many contaminates floating in our air. Contaminates and natural moisture attack the vulnerable edges of mirrors eroding the silver backing which causes discoloring and eventual flaking of the silver. At Lee & Cates Glass we use the most current technology available to seal the edges to retard this effect.  Top

7. What is the difference between tempered glass and safety glass?
There are primarily two types of safety glass.

• Tempered glass is a safety glass that is used for entrance doors in buildings and certain other building locations as specified in the building codes. In addition, it is used in vehicles in door glasses, vent glasses and back glasses. In manufacturing this tempered glass is heated to over 1,100 degrees and then shot with cool air jets causing the glass to cool very rapidly. This cooling process causes the outside surface to become much harder than the inner part. When broken, it shatters into tiny fragments with rounded edges.
  
  
• Laminated glass is used primarily for vehicle windshields. This glass is made of two pieces of glass bonded together by a plastic inner layer. The plastic inner layer called polyvinyl butyral cushions crash impacts and prevents glass from separating which reduces the danger of serious lacerations.  Top

8. Why do insulated or thermal glass units fog?
All insulated glass will eventually fail. The manufacturing process seals two pieces of glass together with a vacuum created in the center that produces the insulating effect. Assuming proper installation, ultraviolet rays and moisture are the major reasons for seal failure, which allows water infiltration causing the unit to fog. Lee & Cates Glass provides a limited 5-year warranty on insulated glass.  Top

9. What are the different edges used on tabletops and desktops?
There are six types of edges that are used to produce custom tabletops or desktops. They are:

	Pencil Edge: This edge has a highly polished rounded effect.
	Beveled Edge: This edge has a straight slope to the edge from ½ inch to 1½-inch slope.
	Ogee Edge: This edge is similar to the beveled edge but has a curved slope rather than straight.
	Mitre Edge: This edge is similar to the beveled edge except that it slopes to a smaller end.
	Seamed Edge: This is the most economical and most popular. This edge features a clean cut with the sharp edge sanded lightly for safe handling.
	Flat Edge: This edge is highly polished like the pencil edge but is flat like the seamed edge.

If you still haven't found the answer to your question please contact us and we'll do everything we can to find the answer.

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